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Product Care

Ⅰ. Compliance

Humidity balance: It is recommended to avoid placing furniture in excessively humid environments.

Light avoidance rule: Except for outdoor products, all other products should be kept away from light as much as possible.

Placement wisdom: All Livenon furniture has a 3cm ventilation space reserved at the bottom. When placing, please keep it 10cm away from the wall.

Ⅱ. Daily Cleaning

Dust removal: Maintain good indoor ventilation and dust removal.

Stain first aid: For coffee stains, immediately press with a wrung-out tea towel dipped in clean water (avoid rubbing). For stubborn oil stains, try mixing walnut oil and baking soda in a 1:1 ratio to make a paste, let it sit for 10 minutes, then wipe clean.

Over-maintenance: Do not use brighteners containing silicone or strong corrosive and decolorizing detergents.

Ⅲ. Special Scenarios

Winter cracking warning: Keep the humidity at 50% ± 5%.

Moving protection: Be sure to remove detachable parts when moving.

services@livenon.com

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Delivery & Returns
PaymentCredit card, debit card, PayPal, or T/T
Shipping & DeliveryComplimentary Standard Delivery
Returns & ExchangesFully support
Payment

Livenon accept payments via credit cards, debit cards, PayPal, and TT transfers.

When making a payment, you need to provide a valid billing address and a shipping address in the corresponding country.

If you place an order with a credit card, your billing address must match the address associated with the credit card; otherwise, we will not be able to process your order.

All transactions are secure. The Livenon website is equipped with an SSL encryption system to protect personal information and payment data.

 

Shipping & Delivery

The selling prices marked for all products of Livenon are, by default, inclusive of all costs starting from 2025. Logistics costs Customs clearance costs All kinds of taxes and fees If you need us to provide FOB and other prices, please contact us with your company’s information. Or you can send an individual inquiry. Thank you.

Returns & Exchanges

I. Quick Return Eligibility Check

Returnable Items:
Non-customized furniture (no carvings, non-customized sizes);
Within 30 days after receipt (based on the logistics signing date);
Unassembled, undamaged items with intact original packaging, accessories, and invoices.

Items Not Eligible for Return:
Customized products, clearance products, or used/damaged furniture.

II. Three-Step Return Application

Email services@livenon.com with the subject [Return Application + Order Number].

Example Content:
Order Number: LVN20250701
Product Name: XX Sofa
Reason for Return: Mismatched size/quality issue (optional)
Contact Information:
Response Time: You will receive return instructions (including return address and label) within 1-2 working days.

Package and Ship the Item

Packaging Requirements:
Use the original packaging; if lost, reinforce with bubble wrap and cardboard to prevent damage during transportation;
Include the order invoice and return form provided by customer service in the package.

Shipping Method:
If a prepaid label is provided, attach it to the package and drop it off at the designated courier location (e.g., UPS, DHL);
If no label is provided, use a traceable international courier service to ship to the address specified by customer service and keep the tracking number.

Wait for Refund

Inspection Timeline: The merchant will inspect the item within 3-5 working days after receipt;

Refund Policy:
After passing the inspection, the refund will be processed through the original payment method (credit card/PayPal, etc.) within 1-7 days;
For returns due to personal reasons, shipping fees may be deducted (subject to customer service notification).

Tips for Independent Site Returns

Shipping Fee Risks:
Returns related to quality issues: The merchant bears the shipping fee (confirm the reimbursement method with customer service in advance);
Returns due to personal reasons: Self-paid international shipping (may account for 20%-40% of the product price – check the policy before ordering!

Tariff Handling:
For cross-border returns, mark the package as “Return” to avoid double taxation (contact customer service for tax refund guidance).

Communication Records:
Save all emails and chat screenshots with customer service as evidence in case of disputes.

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