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External accessibility statement

Last updated date: March 3, 2023

livenon 致力于实现数字可访问性，并期待 Web 内容可访问性指南 （WCAG） 2.1 的 A 级和 AA 级为我们的网站实现这一目标。我们根据 WCAG 2.1 A 级和 AA 级以及其他合理做法持续进行评估。请注意，我们的无障碍工作正在进行中。

Livenon is committed to achieving digital accessibility and looks forward to the A and AA levels of the Web Content Accessibility Guidelines (WCAG) 2.1 to achieve this goal for our website. We conduct continuous evaluations based on WCAG 2.1 A and AA levels and other reasonable practices. Please note that our accessibility work is ongoing.

如果您在我们的网站上遇到任何可访问性问题，我们希望收到您的来信。请通过 livenon@163.com 联系我们的客户支持。如果您确实遇到辅助功能问题，请务必指定问题和网页，我们将做出合理的努力来评估并酌情解决该问题。

If you encounter any accessibility issues on our website, we would like to hear from you. Please contact our customer support at livenon@163.com. If you do experience accessibility problems, be sure to specify the problem and the web page, and we will make a reasonable effort to evaluate and address the issue as appropriate.

您也可以致电寻求信息和订购方面的帮助。

You can also call for assistance with information and ordering.

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The perfect youth sofa is now within reach.

We look forward to hearing from you.

Services@livenon.com

From 2020 to 2025, more than 200 customers were served free of charge.

🔒 All your information is secure and confidential ! We won't send you spam emails. You will get our reply within 24 hours . If not please check your spam box. Never spam mail. Thank you very mach .

Product Features

Product material

Product Care

Product warranty

Delivery & Returns

PaymentCredit card, debit card, PayPal, or T/T
Shipping & DeliveryComplimentary Standard Delivery
Returns & ExchangesFully support

Payment

Payments are accepted via credit card, debit card, Apple Pay, or PayPal with a valid billing address and United States shipping address. Accepted credit cards are Visa, American Express, Discover, and Mastercard.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Shipping & Delivery

Shipping & Delivery Notice for livenon.com Furniture

🌟 Important Reminder: Logistics Costs for Bulky Furniture

When ordering large-scale furniture (sofas, wardrobes, etc.), please note:
  • Sea freight for bulky items may cost 50% of the product price.
  • Air freight can reach 200% of the item cost due to high transport fees.

⚓ Why Choose Sea Freight?

  1. Massive Cost Savings
    Example: A $2,000 sofa costs $1,000 by sea (50% of price), vs. $4,000 by air (200% of price).
  2. Tailored for Large Items
    • Shock-proof packaging for fragile pieces
    • Climate control for leather/wood furniture
    • Container consolidation to split costs with other buyers
  3. Suitable for Non-Urgent Orders
    Delivery time: 20-45 days (depends on route). Order 6-8 weeks in advance for peak seasons.

📦 How to Opt for Sea Freight

  1. Contact our logistics team at services@livenon.com or call +1 (929) 335-9376 with:
    • Product dimensions
    • Target port
    • Desired delivery timeline
  2. Get a free cost quote within 24 hours, including:
    • Sea freight fees
    • Port charges
    • Customs support

💬 Contact Us for Custom Solutions

Don’t let shipping costs surprise you! Our team helps you find the best sea freight options.
📞 +1 (929) | 📧 services@livenon.com
🌐 Visit us.livenon.com/shipping for quick freight estimates.
Ship smart with sea freight—save up to 75% on logistics!

Returns & Exchanges

Simple Return Process for Furniture on livenon.com Independent Website
I. Quick Eligibility Check for Return
✅ Eligible for Return:
Non-customized furniture (no engraving, non-custom size);
Within 30 days of receipt (based on logistics sign-off date);
Unassembled, undamaged items with original packaging, accessories, and invoice intact.
❌ Ineligible for Return:
Customized items, clearance products, or used/damaged furniture.
II. 3-Step Return Application
Contact Customer Service to Initiate Return
Channels:
Log in to livenon.com, click “Apply for Return” on the order details page;
Or email services@livenon.com with the subject 【Return Application + Order Number】. Example content:
plaintext
Order Number: LVN20250701
Product Name: XX Sofa
Return Reason: Size mismatch/quality issue (optional)
Contact Info: Phone/WeChat XXX

Response Time: Receive return instructions (including return address and label) within 1-2 business days.
Pack and Ship the Item
Packaging Requirements:
Use original packaging; if lost, reinforce with bubble wrap and cardboard to prevent damage during transit;
Include the order invoice and return form provided by customer service in the package.
Shipping Methods:
If provided with a pre-paid label, affix it to the package and drop off at a designated courier point (e.g., UPS, DHL);
If no label is provided, use a trackable international courier to ship to the address specified by customer service, and retain the tracking number.
Await Refund
Inspection Timeline: The merchant will inspect the item within 3-5 business days after receipt;
Refund Policy:
Upon passing inspection, the refund will be returned via the original payment method (credit card/PayPal, etc.) within 1-7 days;
For returns due to personal reasons, shipping fees may be deducted (subject to customer service notification).
III. Tips for Independent Website Returns
Shipping Fee Risks:
Quality-related returns: Merchant covers shipping fees (confirm reimbursement method with customer service in advance);
Personal-reason returns: Self-funded international shipping (may account for 20%-40% of the item price—check policies before ordering!).
Tariff Handling:
For cross-border returns, mark the package as “Returned Goods” to avoid double taxation (contact customer service for tax refund guidance).
Communication Records:
Save all emails and chat screenshots with customer service as evidence in case of disputes.