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Legal Notices

Update date: 2020-10-19
LIVENON Legal Notice and User Rights Guide

I. Company Compliance Framework: The Cornerstone of Transparent Operations


LIVENON is committed to building a legally compliant e-commerce ecosystem. This Legal Notice, as the core guide for the rights and obligations between users and the platform, covers important contents such as Terms of Service, Privacy Protection, and Transaction Rules, ensuring that every consumption experience is conducted in an orderly manner within the legal framework. By accessing or using the livenon.com platform and related services, users are deemed to agree to comply with this notice and other publicly announced rules of the platform (including but not limited to the User Agreement, Privacy Policy, Product Warranty Terms, etc.).

 

(1) Legal Document System


Basic Agreements: The User Agreement clarifies user registration, account management, service usage specifications, and the boundary of responsibilities between both parties. All users must confirm acceptance during the registration process or when actually using the services.

Special Policies:
  • Privacy Policy: Strictly adhering to global data protection standards (such as GDPR/CCPA), it details the rules for collection, use, storage, and sharing of personal information to protect users’ data sovereignty.
  • Product Warranty Terms: Based on the characteristics of furniture products, it defines the scope, duration, and service procedures of warranty to ensure traceability of after-sales rights.
  • Delivery and Return Policy: Regulates cross-border logistics costs (such as sea/air freight cost explanations), return and exchange conditions, and operational procedures to reduce transaction risks.
II. Core Legal Clauses: Standardization of the Entire Transaction Process
 

(1) Product and Service Terms


Product Information Disclosure: All products sold on the platform are accompanied by detailed parameters (material, size, maintenance guidelines, etc.). For customized products, special terms (such as non-returnable policies) must be clearly informed before order confirmation. The “Product Care” and “Warranty” sections provide professional maintenance advice and after-sales support to help users extend the product lifespan.
Pricing and Payment:
  • The price of goods is subject to the display on the checkout page, including taxes (if any). Logistics costs for large furniture need to be calculated separately (sea freight is approximately 50% of the product price, and air freight can reach 200%, subject to the quotation from the logistics team).
  • Payments are supported by mainstream methods such as credit cards and PayPal. Transactions are protected by SSL encryption technology to ensure the security of payment information.

(2) Logistics and Delivery Rules


Transportation Solutions: For large items such as sofas and wardrobes, sea freight (cost-effective, with a time frame of 20-45 days) and air freight (fast and convenient, with higher costs) options are provided. Users can obtain detailed quotations including port fees and customs clearance support through customer service.
Delivery Inspection: Please check the integrity of the packaging on the spot upon receipt. If damage or shortage is found, it must be noted on the delivery receipt and reported to customer service within 24 hours to initiate the claim process.
(3) Return and Exchange Mechanism

Eligibility Criteria: Non-customized products can be applied for return or exchange within 30 days after signing for receipt, provided they remain unassembled, undamaged, and the packaging and accessories are complete. Customized products, clearance items, and used furniture are not eligible for return or exchange.
Operational Procedures:
  • Online Application: Submit a return or exchange request through “Order Details” in the account center, or email services@livenon.com (with the subject line “Return/Exchange Application + Order Number”).
  • Logistics Handling: The platform provides pre-paid labels (in some regions) or designated return addresses. Users must send the items back via traceable courier and keep the logistics tracking number as proof.
  • Refund Timeliness: Funds will be returned via the original payment method within 1-7 working days after the product passes inspection. For returns due to personal reasons, actual freight costs (approximately 20%-40% of the product price) may be deducted.

III. Consumer Rights Protection: Full-Cycle Service Commitments

(1) Quality and After-Sales Guarantee


Warranty Coverage: Regular products come with a 1-3 year warranty (specifically subject to the product details page), covering material defects and craftsmanship issues, excluding man-made damage or improper use. Within the warranty period, free repair, component replacement, or product replacement services are provided.
Customer Service: Support is available via email and the “Contact Us” form on the website, with responses to inquiries within 24 hours, and priority handling of after-sales issues.
 
(2) Information Security and Privacy Protection
  • Data Compliance: Only necessary personal information for operations (such as order address, payment information) is collected. It will not be shared with third parties without consent, and users can query, correct, or delete their personal data at any time.
  • Anti-Spam Policy: We commit not to send unsolicited marketing emails. Email subscribers can unsubscribe at any time to protect communication freedom.

IV. Dispute Resolution Mechanism: Multiple Ways to Resolve Disputes


In case of disputes between users and LIVENON regarding services or transactions, it is recommended to first resolve them through negotiation with customer service.
If negotiation fails, disputes can be submitted to the competent courts of New York State, USA, or to industry-recognized arbitration institutions for adjudication in accordance with the User Agreement. The platform always adheres to the principle of good faith and maintains a fair trading environment through transparent rules and efficient communication.
 

V. Update and Application of the Legal Notice


This notice may be updated regularly in response to adjustments in laws and regulations or business optimization. Updated content will be posted on prominent positions of the platform. Users’ continued use of the services shall be deemed as acceptance of the latest terms.
 
LIVENON is committed to building a trustworthy home furnishing shopping platform, protecting the legitimate rights and interests of every user through a clear legal framework and a sound service system.
 
If you have any questions, please feel free to contact us. Let us work together to build a safe and transparent consumption environment.
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Delivery & Returns
PaymentCredit card, debit card, PayPal, or T/T
Shipping & DeliveryComplimentary Standard Delivery
Returns & ExchangesFully support
Payment

Livenon accept payments via credit cards, debit cards, PayPal, and TT transfers.

When making a payment, you need to provide a valid billing address and a shipping address in the corresponding country.

If you place an order with a credit card, your billing address must match the address associated with the credit card; otherwise, we will not be able to process your order.

All transactions are secure. The Livenon website is equipped with an SSL encryption system to protect personal information and payment data.

 

Shipping & Delivery

The selling prices marked for all products of Livenon are, by default, inclusive of all costs starting from 2025. Logistics costs Customs clearance costs All kinds of taxes and fees If you need us to provide FOB and other prices, please contact us with your company’s information. Or you can send an individual inquiry. Thank you.

Returns & Exchanges

I. Quick Return Eligibility Check

Returnable Items:
Non-customized furniture (no carvings, non-customized sizes);
Within 30 days after receipt (based on the logistics signing date);
Unassembled, undamaged items with intact original packaging, accessories, and invoices.

Items Not Eligible for Return:
Customized products, clearance products, or used/damaged furniture.

II. Three-Step Return Application

Email services@livenon.com with the subject [Return Application + Order Number].

Example Content:
Order Number: LVN20250701
Product Name: XX Sofa
Reason for Return: Mismatched size/quality issue (optional)
Contact Information:
Response Time: You will receive return instructions (including return address and label) within 1-2 working days.

Package and Ship the Item

Packaging Requirements:
Use the original packaging; if lost, reinforce with bubble wrap and cardboard to prevent damage during transportation;
Include the order invoice and return form provided by customer service in the package.

Shipping Method:
If a prepaid label is provided, attach it to the package and drop it off at the designated courier location (e.g., UPS, DHL);
If no label is provided, use a traceable international courier service to ship to the address specified by customer service and keep the tracking number.

Wait for Refund

Inspection Timeline: The merchant will inspect the item within 3-5 working days after receipt;

Refund Policy:
After passing the inspection, the refund will be processed through the original payment method (credit card/PayPal, etc.) within 1-7 days;
For returns due to personal reasons, shipping fees may be deducted (subject to customer service notification).

Tips for Independent Site Returns

Shipping Fee Risks:
Returns related to quality issues: The merchant bears the shipping fee (confirm the reimbursement method with customer service in advance);
Returns due to personal reasons: Self-paid international shipping (may account for 20%-40% of the product price – check the policy before ordering!

Tariff Handling:
For cross-border returns, mark the package as “Return” to avoid double taxation (contact customer service for tax refund guidance).

Communication Records:
Save all emails and chat screenshots with customer service as evidence in case of disputes.

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