Legal & privacy
Moku Eyewear (hereinafter referred to as “we”) attaches great importance to the protection of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our official website, place orders, or use our related services. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this policy.
I. Collection of Personal Information
We only collect necessary personal information to provide and optimize our services, including but not limited to:
1. Identity and Contact Information: When you register an account, place an order, or contact customer service, we may collect your name, email address, phone number, shipping address, and recipient information to complete order fulfillment and communication.
2. Order and Transaction Information: Details related to your purchases, such as product models, prescription parameters (for customized eyewear), payment records, and order status, to process orders, provide after-sales services, and issue invoices.
3. Device and Usage Information: Automatically collected when you visit our website, including IP address, browser type and version, access time, page browsing records, and device information. This data is used to analyze website operation, optimize user experience, and ensure network security, without identifying individual users independently.
4. Sensitive Information: For special needs such as medical prescription glasses, we may collect relevant health-related information (e.g., vision test results). We will obtain your explicit consent in advance and take additional security measures to protect such data.
II. Purpose of Using Personal Information
We use your personal information only for the following legitimate purposes:
1. To process and fulfill orders, including order confirmation, product delivery, and after-sales support (warranty, repair, returns/exchanges).
2. To provide personalized services and recommendations, such as suitable eyewear styles and maintenance tips based on your browsing and purchase history.
3. To maintain website security and stability, detect and prevent fraudulent activities, and protect your account and transaction safety.
4. To communicate with you, such as sending order updates, service notifications, and responding to your inquiries and complaints.
5. To comply with legal obligations and regulatory requirements, such as tax filing and data protection laws.
III. Protection and Storage of Personal Information
We adopt strict technical and management measures to protect your personal information from unauthorized access, disclosure, modification, or destruction:
1. Technical safeguards: Use encryption technology (SSL), firewalls, and access control systems to secure data transmission and storage.
2. Management safeguards: Limit employee access to personal data, conduct regular data protection training, and clarify operational responsibilities.
3. Storage period: We will store your personal information only for the period necessary to fulfill the purposes stated in this policy or as required by law. After the period expires, we will securely delete or anonymize the data.
IV. Sharing and Disclosure of Personal Information
We will not sell, rent, or disclose your personal information to third parties without your consent, except in the following cases:
1. With trusted third-party service providers: Such as logistics companies (to deliver products), payment processors (to complete transactions), and customer service platforms. These third parties must process data in accordance with our instructions and adhere to the same data protection standards.
2. Due to legal requirements: Disclose information when required by laws, regulations, court orders, or government authorities to protect public interests or our legitimate rights.
3. For business restructuring: In the event of merger, acquisition, or asset transfer, your personal information may be transferred to the successor entity, with prior notice to you.
V. Cross-Border Data Transfer
If your personal information needs to be transferred across borders (e.g., to our overseas service centers), we will ensure compliance with applicable laws (such as GDPR) and take necessary safeguards, including signing standard data transfer contracts or using recognized data protection frameworks, to ensure the security of your data.
VI. Your Rights to Personal Information
You have the following rights regarding your personal information, and we will provide convenient channels to exercise these rights:
1. Right of Access: Request access to the personal information we hold about you.
2. Right of Correction: Request correction of inaccurate or incomplete personal information.
3. Right of Deletion: Request deletion of your personal information if it is no longer needed or the processing violates laws.
4. Right to Withdraw Consent: Withdraw your consent to data processing at any time, which will not affect the validity of prior processing based on your consent.
To exercise the above rights, please contact our official customer service with your valid identification. We will respond to your request within a reasonable time.
VII. Cookies and Similar Technologies
Our website uses Cookies to improve your browsing experience, such as remembering your login status and preferences. You can adjust browser settings to block or delete Cookies, but this may affect some functions of the website.
VIII. Updates to This Policy
We may update this Privacy Policy from time to time due to legal changes or service adjustments. The updated policy will be posted on our official website with a revised date. Your continued use of our website and services after the update constitutes acceptance of the new terms.
IX. Contact Us
If you have any questions, complaints, or suggestions about this Privacy Policy or personal data protection, please contact us through the following channels:
– Official Customer Service Email: [email protected]
We will respond to your inquiry within 3-5 working days.
Last Updated: January 19, 2025