about us

let life surprise you

by livenon
about us

let life surprise you

by livenon

Simple yet not simplistic, furniture is also art.

Have you ever waited for months to get a seemingly brand-new sofa, only to want to throw it out after a few weeks because of various problems? Over the past decade or so that our team has been engaged in high-end furniture repair, the most common discovery is that the vast majority of customers have an emotional attachment to their furniture. People just say no to shoddy furniture, but hold countless hopes for life.

“The pursuit of materials and craftsmanship has taught us to persist and focus. It is also by being attentive to every small detail that we can entrust true quality to the test of time. Can livenon do it?”

John Wony, Chief Executive Officer

No compromise means livenon

It’s healthy to be uncompromising, bold in life, and say no. We are committed to providing you with a minimalist furniture shopping experience, eliminating unnecessary troubles. We can’t change the world, but we also can’t let the world change us.

Pursue the essence

Our direct-to-consumer business model ensures our independence from third-party retailers, and the savings generated will be passed on to you.

We believe in offering you the most favorable prices all year round. Your livenon products are meticulously designed and rigorously tested to deliver quality that stands the test of time.

Order free samples

Quality Value

Our direct-to-consumer business model ensures our independence from third-party retailers, and the savings thus generated will be passed on to you.
 
We are committed to offering you the most favorable prices throughout the year. Your livenon products are meticulously designed and rigorously tested to deliver quality that endures the passage of time.

Be a friend of time

“Furniture is not a cold object, but a life attitude and lifestyle that grows gradually with the passage of time and companionship.”

Chief Designer, Mr. Lan

Charitable donations

In our sincere mission to bring peace of mind to everyone, we have donated thousands of pieces of furniture to organizations across western China to care for vulnerable groups.

Sustainability

Products returned within the 30-day risk-free trial period are refurbished and sold at a discount. This not only reduces waste but also offers our customers more affordable choices. Returned products that fail to meet the quality standards for resale will be donated to charitable organizations.

Renovated store

The diversity of opposition

As you know, Livenon is a traditional enterprise and does not support the customization of any special products related to the LGBTQ+ community. We have a limited number of staff, and we hope for your understanding.

Join the Livenon team

We inherit the conservative spirit of Eastern classicism, maintaining a humble yet assertive stance in business while serving our clients and also focusing on our own inner cultivation.

If your cultural philosophy aligns with ours, you are welcome to join us on this journey.Public applications are always welcome, so please send your CV to services@livenon.com and share with us your experiences at Livenon.

View open positions

services@livenon.com

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Delivery & Returns
PaymentCredit card, debit card, PayPal, or T/T
Shipping & DeliveryComplimentary Standard Delivery
Returns & ExchangesFully support
Payment

Livenon accept payments via credit cards, debit cards, PayPal, and TT transfers.

When making a payment, you need to provide a valid billing address and a shipping address in the corresponding country.

If you place an order with a credit card, your billing address must match the address associated with the credit card; otherwise, we will not be able to process your order.

All transactions are secure. The Livenon website is equipped with an SSL encryption system to protect personal information and payment data.

 

Shipping & Delivery

The selling prices marked for all products of Livenon are, by default, inclusive of all costs starting from 2025. Logistics costs Customs clearance costs All kinds of taxes and fees If you need us to provide FOB and other prices, please contact us with your company’s information. Or you can send an individual inquiry. Thank you.

Returns & Exchanges

I. Quick Return Eligibility Check

Returnable Items:
Non-customized furniture (no carvings, non-customized sizes);
Within 30 days after receipt (based on the logistics signing date);
Unassembled, undamaged items with intact original packaging, accessories, and invoices.

Items Not Eligible for Return:
Customized products, clearance products, or used/damaged furniture.

II. Three-Step Return Application

Email services@livenon.com with the subject [Return Application + Order Number].

Example Content:
Order Number: LVN20250701
Product Name: XX Sofa
Reason for Return: Mismatched size/quality issue (optional)
Contact Information:
Response Time: You will receive return instructions (including return address and label) within 1-2 working days.

Package and Ship the Item

Packaging Requirements:
Use the original packaging; if lost, reinforce with bubble wrap and cardboard to prevent damage during transportation;
Include the order invoice and return form provided by customer service in the package.

Shipping Method:
If a prepaid label is provided, attach it to the package and drop it off at the designated courier location (e.g., UPS, DHL);
If no label is provided, use a traceable international courier service to ship to the address specified by customer service and keep the tracking number.

Wait for Refund

Inspection Timeline: The merchant will inspect the item within 3-5 working days after receipt;

Refund Policy:
After passing the inspection, the refund will be processed through the original payment method (credit card/PayPal, etc.) within 1-7 days;
For returns due to personal reasons, shipping fees may be deducted (subject to customer service notification).

Tips for Independent Site Returns

Shipping Fee Risks:
Returns related to quality issues: The merchant bears the shipping fee (confirm the reimbursement method with customer service in advance);
Returns due to personal reasons: Self-paid international shipping (may account for 20%-40% of the product price – check the policy before ordering!

Tariff Handling:
For cross-border returns, mark the package as “Return” to avoid double taxation (contact customer service for tax refund guidance).

Communication Records:
Save all emails and chat screenshots with customer service as evidence in case of disputes.

Customer photos
The photos are sent by our livenon customers. livenon respects customers' right to privacy and has removed the customers' portrait photos. Welcome to share the joy and happiness from livenon with our official email and WhatsApp. More gifts and activities will be notified first.
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