services@livenon.com
Livenon accept payments via credit cards, debit cards, PayPal, and TT transfers.
When making a payment, you need to provide a valid billing address and a shipping address in the corresponding country.
If you place an order with a credit card, your billing address must match the address associated with the credit card; otherwise, we will not be able to process your order.
All transactions are secure. The Livenon website is equipped with an SSL encryption system to protect personal information and payment data.
The selling prices marked for all products of Livenon are, by default, inclusive of all costs starting from 2025. Logistics costs Customs clearance costs All kinds of taxes and fees If you need us to provide FOB and other prices, please contact us with your company’s information. Or you can send an individual inquiry. Thank you.
I. Quick Return Eligibility Check
Returnable Items:
Non-customized furniture (no carvings, non-customized sizes);
Within 30 days after receipt (based on the logistics signing date);
Unassembled, undamaged items with intact original packaging, accessories, and invoices.
Items Not Eligible for Return:
Customized products, clearance products, or used/damaged furniture.
II. Three-Step Return Application
Email services@livenon.com with the subject [Return Application + Order Number].
Example Content:
Order Number: LVN20250701
Product Name: XX Sofa
Reason for Return: Mismatched size/quality issue (optional)
Contact Information:
Response Time: You will receive return instructions (including return address and label) within 1-2 working days.
Package and Ship the Item
Packaging Requirements:
Use the original packaging; if lost, reinforce with bubble wrap and cardboard to prevent damage during transportation;
Include the order invoice and return form provided by customer service in the package.
Shipping Method:
If a prepaid label is provided, attach it to the package and drop it off at the designated courier location (e.g., UPS, DHL);
If no label is provided, use a traceable international courier service to ship to the address specified by customer service and keep the tracking number.
Wait for Refund
Inspection Timeline: The merchant will inspect the item within 3-5 working days after receipt;
Refund Policy:
After passing the inspection, the refund will be processed through the original payment method (credit card/PayPal, etc.) within 1-7 days;
For returns due to personal reasons, shipping fees may be deducted (subject to customer service notification).
Tips for Independent Site Returns
Shipping Fee Risks:
Returns related to quality issues: The merchant bears the shipping fee (confirm the reimbursement method with customer service in advance);
Returns due to personal reasons: Self-paid international shipping (may account for 20%-40% of the product price – check the policy before ordering!
Tariff Handling:
For cross-border returns, mark the package as “Return” to avoid double taxation (contact customer service for tax refund guidance).
Communication Records:
Save all emails and chat screenshots with customer service as evidence in case of disputes.
