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External accessibility statement

Updated date: 2022-10-19

Livenon is committed to achieving digital accessibility and looks forward to the A and AA levels of the Web Content Accessibility Guidelines (WCAG) 2.1 to achieve this goal for our website.

We conduct continuous evaluations based on WCAG 2.1 A and AA levels and other reasonable practices. Please note that our accessibility work is ongoing.

If you encounter any accessibility issues on our website, we would like to hear from you. Please contact our customer support at Services@Livenon.com

If you do experience accessibility problems, be sure to specify the problem and the web page, and we will make a reasonable effort to evaluate and address the issue as appropriate.

You can also call for assistance with information and ordering.

services@livenon.com

🔒 All your information is secure and confidential ! We won't send you spam emails. You will get our reply within 24 hours . If not please check your spam box. Never spam mail. Thank you very mach .
Delivery & Returns
PaymentCredit card, debit card, PayPal, or T/T
Shipping & DeliveryComplimentary Standard Delivery
Returns & ExchangesFully support
Payment

Payments are accepted via credit card, debit card, Apple Pay, or PayPal with a valid billing address and United States shipping address. Accepted credit cards are Visa, American Express, Discover, and Mastercard.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Shipping & Delivery

The selling prices marked for all products of Livenon are, by default, inclusive of all costs starting from 2025. Logistics costs Customs clearance costs All kinds of taxes and fees If you need us to provide FOB and other prices, please contact us with your company’s information. Or you can send an individual inquiry. Thank you.

Returns & Exchanges

Simple Return Process for Furniture on livenon.com Independent Website
I. Quick Eligibility Check for Return

Eligible for Return:
Non-customized furniture (no engraving, non-custom size);
Within 30 days of receipt (based on logistics sign-off date);
Unassembled, undamaged items with original packaging, accessories, and invoice intact.

Ineligible for Return:
Customized items, clearance products, or used/damaged furniture.

II. 3-Step Return Application

Contact Customer Service to Initiate Retur

Channels:
Log in to livenon.com, click “Apply for Return” on the order details page;
Or email services@livenon.com with the subject 【Return Application + Order Number】. Example content:
plaintext

Order Number: LVN20250701
Product Name: XX Sofa
Return Reason: Size mismatch/quality issue (optional)
Contact Info: Phone/WeChat XXX

Response Time: Receive return instructions (including return address and label) within 1-2 business days.

Pack and Ship the Item

Packaging Requirements:
Use original packaging; if lost, reinforce with bubble wrap and cardboard to prevent damage during transit;
Include the order invoice and return form provided by customer service in the package.

Shipping Methods:

If provided with a pre-paid label, affix it to the package and drop off at a designated courier point (e.g., UPS, DHL);

If no label is provided, use a trackable international courier to ship to the address specified by customer service, and retain the tracking number.

Await Refund

Inspection Timeline: The merchant will inspect the item within 3-5 business days after receipt;

Refund Policy:

Upon passing inspection, the refund will be returned via the original payment method (credit card/PayPal, etc.) within 1-7 days;
For returns due to personal reasons, shipping fees may be deducted (subject to customer service notification).

III. Tips for Independent Website Returns

Shipping Fee Risks:

Quality-related returns: Merchant covers shipping fees (confirm reimbursement method with customer service in advance);
Personal-reason returns: Self-funded international shipping (may account for 20%-40% of the item price—check policies before ordering!).

Tariff Handling:

For cross-border returns, mark the package as “Returned Goods” to avoid double taxation (contact customer service for tax refund guidance).
Communication Records:
Save all emails and chat screenshots with customer service as evidence in case of disputes.